jiligames Privacy Policy

When you register with jiligames, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years, and ensure that only one account is registered per person. We also collect your preferred currency, which for Filipino players is Philippine pesos (PHP). Your account details are stored securely and are never shared with third parties for marketing purposes. You may update most of your account information at any time by logging in and visiting your profile settings.

To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your chosen payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive banking credentials on our servers; payment processing is handled through secure, encrypted channels. Transaction records are retained as required by applicable Philippine financial regulations and for the purpose of resolving any disputes that may arise. We may also use aggregated, anonymised transaction data to improve our deposit and withdrawal services for Filipino players. If you have questions about a specific transaction, our support team can assist you using the contact details provided at the end of this policy.

We collect data about how you interact with the jiligames platform, including the games you play in the Game Lobby, the sports markets you browse, your betting history, session duration, and the features you use most frequently. This data helps us personalise your experience, recommend relevant content, and identify any unusual activity that may indicate a security concern. Usage data is also used to improve platform performance and to ensure that our mobile experience remains smooth for players across the Philippines. We do not use your activity data to manipulate game outcomes or to target you with off-platform advertising. Activity logs are retained for a reasonable period in line with our legal obligations and then securely deleted.

When you access jiligames through a browser or the mobile app available on our Download page, we automatically collect certain technical information such as your device type, operating system, browser version, IP address, and general location data. This information is used to optimise the platform for your device, detect fraudulent login attempts, and maintain the security of your account. We do not use IP address data to identify your precise physical location beyond what is necessary for compliance with Philippine gaming regulations. Technical data is processed in accordance with industry-standard security practices and is not sold or rented to any third party. If you have concerns about the technical data we collect, you may contact our support team for clarification.

The personal data we collect is used primarily to operate and improve the jiligames platform, process your transactions, verify your identity, and communicate with you about your account. We may also use your data to send you important service notifications, such as updates to these policies or changes to platform features. Where you have opted in, we may send you promotional communications about new games, sports markets, or VIP Programme benefits — you can opt out of these at any time. We use anonymised and aggregated data for internal analytics to understand how Filipino players use the platform and to guide product development decisions. We do not use your personal data to make fully automated decisions that have a significant legal or similarly significant effect on you without human review.

jiligames does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but only to the extent necessary for them to perform their services. All third-party service providers are contractually required to handle your data securely and in accordance with applicable law. We may also disclose your data to regulatory authorities or law enforcement agencies in the Philippines if required to do so by law or in response to a valid legal request. In the event of a business transfer or merger, your data may be transferred to the new entity, and you will be notified of any such change in advance.

We apply industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server environments, access controls that limit who within our organisation can view your data, and regular security reviews. Players are also responsible for keeping their own login credentials confidential and should never share their password with anyone. If you suspect that your account has been accessed without your authorisation, you should contact our support team immediately and change your password. We take all reported security incidents seriously and will investigate and respond promptly to any confirmed breach affecting player data.

Under applicable Philippine data protection law, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and ask us to delete your data in certain circumstances. You also have the right to object to or restrict certain types of processing, and to receive a copy of your data in a portable format where technically feasible. To exercise any of these rights, please contact our support team using the email address provided at the end of this page. We will respond to all data rights requests within a reasonable timeframe and in accordance with our legal obligations. If you are not satisfied with our response, you have the right to raise a complaint with the relevant Philippine data protection authority.